Welcome to Vibe Permanent Makeup Studio. Our goal is to provide every client with a professional, elevated, and personalized beauty experience. Please carefully review the following policies prior to booking your appointment. By booking an appointment, submitting payment, completing intake forms, and/or receiving services from Vibe Permanent Makeup Studio, you acknowledge and agree to the following policies and terms.

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Booking & Retainer Policy

A valid card and/or non-refundable retainer may be required to reserve your appointment date and time. Appointment times are reserved exclusively for each client, and retainers compensate for reserved studio time, preparation, scheduling availability, and lost booking opportunities.

All retainers, booking fees, deposits, and payments made to Vibe Permanent Makeup Studio are non-refundable and non-transferable under any circumstances.

Submitting payment secures your agreement to all studio policies.

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Cancellation & Rescheduling Policy

Clients must provide at least 72 hours’ notice to cancel or reschedule an appointment.

Appointments canceled or rescheduled with less than 72 hours’ notice may result in forfeiture of any retainers, booking fees, or payments made.

Appointments canceled or rescheduled with less than 48 hours’ notice may be charged up to 100% of the scheduled service amount.

Repeated cancellations, rescheduling, last-minute changes, or policy violations may result in restrictions or refusal of future booking privileges.

Vibe Permanent Makeup Studio reserves the right to cancel, refuse, or reschedule appointments due to emergencies, illness, unsafe conditions, scheduling conflicts, or policy violations.

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Late Arrival Policy

Please arrive on time for your scheduled appointment.

Clients arriving more than 15 minutes late may have their appointment shortened, rescheduled, or canceled depending on scheduling availability.

Late arrivals resulting in cancellation are subject to the cancellation policy and may be charged up to 100% of the scheduled service amount.

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No-Show Policy

Clients who fail to arrive for their scheduled appointment without notice will be considered a no-show and may be charged 100% of the scheduled service amount.

Clients who no-show appointments may lose future booking privileges at the discretion of Vibe Permanent Makeup Studio.

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Refund Policy

All sales are final. Vibe Permanent Makeup Studio does not offer refunds under any circumstances, including but not limited to:

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• Retainers

• Booking fees

• Deposits

• Missed appointments

• Late cancellations

• No-shows

• Services rendered

• Products

• Touch-ups

• Memberships

• Classes or training

• Allergic reactions

• Dissatisfaction with results

• Change of mind

• Retention variations

• Healing outcomes

• Personal preference changes

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Clients understand and acknowledge that beauty, cosmetic, lash, brow, and permanent makeup services are subjective and results vary from person to person based on:

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• Skin type

• Lifestyle

• Body chemistry

• Hormones

• Medications

• Aftercare compliance

• Previous cosmetic work

• Healing ability

• Retention ability

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No specific results, symmetry, retention period, or longevity can be guaranteed.

Clients concerned about allergies, sensitivities, pigments, adhesives, or skincare products are encouraged to request a consultation or patch test prior to booking.

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Service Expectations

Permanent makeup services are considered a multi-step process and may require touch-up appointments to achieve or maintain desired results.

Lash extension retention varies based on natural lash cycles, maintenance, aftercare, and lifestyle.

Brow tint/stain services are temporary cosmetic services and longevity varies for every client.

Clients understand that healed results may appear lighter, softer, or different following the healing process.

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Client Responsibilities

Clients are responsible for:

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• Providing accurate and truthful medical and skin-related information

• Disclosing allergies, medications, sensitivities, and cosmetic procedures

• Following all pre-care and aftercare instructions

• Reviewing contraindications prior to booking

• Asking questions prior to receiving services

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Failure to disclose important information may impact results and may release Vibe Permanent Makeup Studio from liability.

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Health & Safety Policy

For client safety, services may be refused, discontinued, or postponed if contraindications or concerns are present.

Conditions or factors that may affect eligibility include, but are not limited to:

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• Pregnancy or breastfeeding

• Retinol or Accutane use

• Active skin conditions

• Recent chemical peels or laser treatments

• Blood-thinning medications

• Illness or infection

• Recent cosmetic injections or procedures

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Clients understand that cosmetic beauty services carry potential risks including irritation, allergic reactions, sensitivities, swelling, uneven healing, pigment changes, dissatisfaction due to unrealistic expectations, or unforeseen complications.

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Photography & Media Release

Vibe Permanent Makeup Studio may photograph and/or video services for:

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• Documentation

• Portfolio purposes

• Marketing

• Social media

• Educational content

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Clients may request limited photo usage preferences in writing prior to their appointment.

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Chargeback & Payment Disputes

Clients agree to contact Vibe Permanent Makeup Studio directly regarding any questions, concerns, or issues related to appointments, services, or charges prior to initiating disputes, claims, or chargebacks with their bank or financial institution.

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By submitting payment and booking services, clients acknowledge that they reviewed and agreed to all policies prior to purchase.

Attempts to dispute valid charges after agreeing to studio policies or receiving services may result in supporting documentation being submitted to the financial institution, including:

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• Intake forms

• Electronic agreements

• Appointment confirmations

• Communication records

• Signed policies

• Payment receipts

• Website policy acknowledgments

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Right To Refuse Service

Vibe Permanent Makeup Studio reserves the right to refuse or discontinue services to any individual for reasons including but not limited to:

• Contraindications

• Unsafe conditions

• Inappropriate behavior

• Harassment

• Repeated policy violations

• Failure to follow studio guidelines

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Liability Waiver

By booking and receiving services, clients voluntarily consent to services provided by Vibe Permanent Makeup Studio and acknowledge the potential risks associated with cosmetic beauty services.

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Clients release Vibe Permanent Makeup Studio, its owner, artist(s), affiliates, and representatives from liability related to allergic reactions, sensitivities, aftercare noncompliance, dissatisfaction due to unrealistic expectations, retention variations, or withheld medical or skin-related information.

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Electronic Agreement

By checking acknowledgment boxes, submitting booking information, submitting payment, completing intake forms, and/or receiving services, clients confirm that:

• They have read and understood these policies in full

• They voluntarily agree to all terms and conditions

• They understand these policies apply to all current and future appointments

• Their electronic acknowledgment serves as a legally binding agreement